31.01.2017 I visited The Cheltenham Chase Hotel (Gloucester).
There are six disabled parking spaces located outside the front of the building.
There is an accessible flat entrance into the venue. There is a large automatic door.
The staff are all friendly, well mannered and helpful.
There are disabled toilets, these are located on the ground floor. These are accessible for wheelchair users. They are not large enough for a wheelchair to turn around safely. But there is enough room for a PA or family member to assist a wheelchair user. The toilet has a handrail for both transfer sides. The sink and hand dryer are accessible for wheelchair users. The toilet does not require a RADAR key but does have workable locking door. There is enough lighting and the toilets are safe to use.
There are two lifts within the building, these are located on the ground floor. They are accessible for wheelchair users but they are not large enough to turn around in safely. There is enough for a PA or family member to assist a wheelchair user. The lighting inside the lift is good. However, the buttons are out of reach of a wheelchair users.
The restaurant and lounge have plenty of space and are accessible to wheelchair users. They serve breakfast Monday to Friday 7am-930am, Saturday 730am-1030am and Sunday 8am-11am. The bar and lounge serve food and snacks throughout the day. Dinner is served 7pm-930pm. They offer a larger menu for the visually impeded. But staff will take the time to sit down and read the menu.
There are two disabled twin rooms, these are located on the ground floor. There is clear access to both the rooms. There is a walk-in shower with a seat and plenty of room for a wheelchair user. The toilet has a handrail, one of the rooms has a left hand transfer and the other room has a right hand transfer. They offer a deaf guard and a hearing loop.
The facility also offers a health spa, located on the lower ground floor. They offer a large disabled changing room with it’s own poolside entrance. There is a large walk in shower with a seat inside the changing room. They also offer a hoist with help into the pool. They also offer a gym and every staff member is trained to help with the disabled.